Troubleshooting

Cleaning and Care
Question:  What is the best way to clean my OIl Works diffuser and its components? Answer:  We recommend wiping with rubbing alcohol to clean the surf...
Wed, 7 Oct, 2020 at 12:13 AM
Aroma/Oil is leaking
Question:  My diffuser is connected to my HVAC system and the Oil is dripping outside of the bottle accumulating in a pool at the base of the oil canister....
Wed, 7 Oct, 2020 at 12:10 AM
Fan stopped working
Question:  The fan on the top of my Oil Works diffuser stopped working.  Can I fix this? Answer:  It doesn't happen often, but occasionally the f...
Wed, 7 Oct, 2020 at 1:17 AM
OW-1000 Wifi not working
Question: I cannot get the Wifi to work.  How can I troubleshoot this? Answer: The OW-1000 diffuser uses its own internal Wifi connection to interact ...
Thu, 23 Dec, 2021 at 10:19 AM
Warranty Repairs
Even under warranty the customer is to pay the shipping back to the warehouse. Oil Works will repair and ship back out for free. 
Thu, 14 Apr, 2022 at 2:32 PM