Troubleshooting

Cleaning and Care
Question:  What is the best way to clean my OIl Works diffuser and its components? Answer:  We recommend wiping with rubbing alcohol to clean the surf...
Wed, 7 Oct, 2020 at 12:13 AM
Aroma/Oil is leaking
Question:  My diffuser is connected to my HVAC system and the Oil is dripping outside of the bottle accumulating in a pool at the base of the oil canister....
Wed, 7 Oct, 2020 at 12:10 AM
Fan stopped working
Question:  The fan on the top of my Oil Works diffuser stopped working.  Can I fix this? Answer:  It doesn't happen often, but occasionally the f...
Wed, 7 Oct, 2020 at 1:17 AM
OW-1000 Wifi not working
Question: I cannot get the Wifi to work.  How can I troubleshoot this? Answer: The OW-1000 diffuser uses its own internal Wifi connection to interact ...
Fri, 16 Oct, 2020 at 11:58 AM